Privacy Policy

Looky's Loyalty Points Program
Palace Holdings Limited
Last updated: 28 July 2026

At Palace Holdings Limited, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you participate in our Looky's Loyalty Points Program and interact with our services. By using our website or participating in the Program, you agree to the practices described in this policy.

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Contents

1. Information We Collect
2. How We Use Your Information
3. How We Share Your Information
4. Data Retention
5. Data Security
6. Your Rights and Choices
7. International Data Transfers
8. Cookies and Tracking Technologies
9. Children's Privacy
10. Changes to This Policy
11. Contact Us

1. Information We Collect

We collect personal information in a variety of ways, including when you use our services, sign up for the Program, or interact with us. The types of information we may collect include:

• Personal Identification Information — Name, email address, mailing address, phone number, date of birth (required for eligibility), and other contact details.
• Account Information — Username, password, account settings, and preferences.
• Transaction Information — Details of purchases made, transaction history, amount spent, rewards earned, and redeemed.
• Device and Usage Information — IP address, browser type, operating system, device type, and other technical data related to your use of our website or mobile app.
• Cookies and Tracking Technologies — We use cookies and similar technologies to track user behaviour on our website and improve your experience. For more details, refer to our Cookie Policy below.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and Improving Services — To administer and enhance the Program, process transactions, track rewards, and provide customer support.
• Personalisation — To customise your experience with the Program, including offering personalised rewards, promotions, and communications.
• Marketing and Communications — To send you information about our products, services, promotions, and updates. You can opt out of marketing communications at any time.
• Legal Compliance — To comply with legal obligations, resolve disputes, and enforce our agreements.
• Fraud Prevention — To detect and prevent fraudulent activities or misuse of our services.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information with the following:

• Service Providers — Third-party vendors who assist with website hosting, data processing, payment processing, customer service, and other operational tasks.
• Business Partners — If you participate in promotions or campaigns involving other companies, we may share your information with them as necessary to administer the promotion.
• Legal Authorities — In compliance with legal obligations, we may disclose your information in response to summons, court orders, or other legal processes.
• Business Transfers — In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. If you close your account or opt out of the Program, we may retain certain information for legal or administrative purposes.

5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorised access, disclosure, alteration, and destruction. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location and applicable law, you may have the following rights regarding your personal information:

• Access — You may request a copy of the personal data we hold about you.
• Correction — You may update or correct your personal information if it is inaccurate or incomplete.
• Deletion — You may request that we delete your personal information, subject to certain exceptions (e.g., legal obligations or ongoing transactions).
• Opt-Out of Marketing — You can unsubscribe from marketing emails by following the instructions in the email or by contacting us directly.
• Data Portability — You may request a copy of your personal information in a structured, commonly used, and machine-readable format.
• Restrict or Object to Processing — You may request that we limit or cease processing your data in certain circumstances.

To exercise these rights, please contact us at info@lookys.im or 01624 662662. We will respond to your request in accordance with applicable laws.

7. International Data Transfers

Your personal information may be transferred to, processed, and stored in other countries where we operate or where our service providers are located. By using our services, you consent to such transfers.

8. Cookies and Tracking Technologies

We use cookies to improve your experience and analyse how you use our website or services. These technologies allow us to analyse website usage patterns, personalise content and advertisements, and measure the effectiveness of our promotional campaigns.

For full details, including how to disable cookies, please refer to our Cookie Policy below.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from individuals under this age. If you believe we have collected information from someone underage, please contact us immediately so we can take appropriate action.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date at the top of the page. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Palace Holdings Limited
Palace Buildings, Central Promenade
Douglas, Isle of Man. IM2 4NA
info@lookys.im
01624 662662

Cookie Policy

Palace Holdings Limited
Last updated: 28 July 2026

Contents

1. Introduction
2. What Are Cookies?
3. Types of Cookies We Use
4. How We Use Cookies
5. Managing Cookies
6. Consent
7. Changes to This Cookie Policy

1. Introduction

This Cookie Policy explains how Palace Holdings Limited ("we", "us", "our") uses cookies and similar tracking technologies on our website, mobile app, and services ("Services"). By using our website or participating in the Looky's Loyalty Points Program, you consent to our use of cookies as described in this policy.

2. What Are Cookies?

Cookies are small text files placed on your device (computer, mobile, or tablet) when you visit a website. They are widely used to ensure the proper functioning of websites, improve performance, and provide personalised experiences. Cookies can be "persistent" (remain on your device for a specified period) or "session" (temporary and expire when you close your browser).

3. Types of Cookies We Use

We use the following types of cookies:

• Essential Cookies — Necessary for the operation of our website and services. They enable basic functions such as navigation, security, and features like logging into your account or completing transactions (e.g., user authentication cookies, session cookies).
• Performance and Analytics Cookies — Help us improve the performance of our website by tracking how visitors use the site. We use these to collect aggregate data about site usage, such as pages visited and actions taken.
• Functional Cookies — Allow our website to remember choices you make (such as language preferences or account settings) and provide a more personalised experience.

4. How We Use Cookies

We use cookies for the following purposes:

• Ensuring proper functioning — Some cookies are essential for the website to function correctly and provide features like logging in and making purchases.
• Analysing website usage — We collect data about how you interact with our website to help us optimise its performance and usability.
• Personalising your experience — Cookies help us remember your preferences and provide you with a more tailored experience.

5. Managing Cookies

You have the ability to manage and control cookies by adjusting your browser settings. Most browsers allow you to:

• Block all cookies — Prevents any cookies from being placed on your device.
• Accept all cookies — Allows all cookies, including those used for advertising and tracking purposes.
• Accept cookies only from specific sites — Block cookies from certain websites while allowing others.
• Delete cookies — Manually delete cookies that have been placed on your device.

Please note that blocking or deleting certain cookies may impact the functionality of our website and limit your ability to use certain features or services. To learn more about managing cookies, visit the "Help" section of your web browser.

6. Consent

By using our website and participating in our Loyalty Points Program, you consent to the use of cookies as described in this policy. If you do not agree to the use of cookies, please manage your cookie settings as outlined above, or refrain from using our services.

7. Changes to This Cookie Policy

We may update this Cookie Policy from time to time. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are using cookies.

© 2026 Palace Holdings Limited. All rights reserved. Last updated: 28 July 2026.